Check or Track an Order
Stay Updated on Your Crafty K Order
We know you’re excited to receive your custom creation. Use the options below to check the status of your order, review shipping updates, or contact us if you need assistance.
Please keep in mind that production time and shipping time are separate. Custom orders begin production after payment, artwork approval, and all required order details have been received.
Track a Shipped Order
Enter Your Tracking Information
Once your order ships, you’ll receive a shipping confirmation email containing your tracking number and carrier information.
Use the tracking link in that email for the most accurate delivery updates.
Didn’t receive a tracking email?
Before contacting us, please:
Check your spam or junk folder.
Confirm that you entered the correct email address at checkout.
Allow up to 24 hours for tracking information to update after your shipping label is created.
Check a Custom Order Status
Custom and personalized orders move through several stages:
1. Order Received
Your payment and order information have been received.
2. Awaiting Information
We may be waiting for artwork, names, sizes, colors, dates, or other required details.
3. Design in Progress
Your custom artwork or product layout is being prepared.
4. Proof Sent
A digital proof has been emailed to you for review and approval.
5. Approved for Production
Your proof has been approved and your order has entered production.
6. In Production
Your items are currently being printed, pressed, assembled, engraved, packaged, or prepared.
7. Ready for Pickup
Your order is complete and pickup instructions have been sent.
8. Shipped
Your order has been transferred to the shipping carrier.
Request an Order Update
Complete the form below if you need help locating an order or checking its current status.
Local Pickup Orders
Customers selecting local pickup will receive an email when their order is complete.
Please do not arrive for pickup until you have received a Ready for Pickup notification. Your message will include available pickup instructions and any scheduling details.
Orders are not available for unscheduled pickup.
Team Store Orders
Team-store orders may be processed individually or together in scheduled production batches.
Depending on the organization, completed orders may be:
Shipped directly to the customer
Available for local pickup
Delivered to a coach or team representative
Distributed during a designated team pickup
Please review the information on your organization’s team-store page for its specific production and delivery process.
Digital Orders
Digital products do not require shipping.
After purchase, check your email for the download confirmation. Please also check your spam or junk folder.
Custom digital-design orders will be delivered according to the timeline stated in your quote or invoice.
Important Shipping Information
Once an order has been transferred to the shipping carrier, tracking and delivery updates are controlled by that carrier.
A shipping label may be created before the package begins moving. Tracking can take up to 24 hours to show an acceptance scan or estimated delivery date.
Crafty K Celebrations cannot guarantee carrier delivery dates or prevent delays caused by weather, holidays, incorrect addresses, or other circumstances outside our control.
Need Additional Help?
Please have your order number ready when contacting us.
Email: kayla@craftykcelebrations.com
Response Time: Most order-status inquiries are answered within 1–2 business days.