FREQUENTLY ASKED QUESTIONS

Planning a custom order should feel exciting—not confusing. Browse our most frequently asked questions to learn more about ordering, pricing, production times, artwork, payments, pickup, shipping, and custom products.

Still need help? Contact us and we’ll point you in the right direction.

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CUSTOM ORDERS

  • To begin a custom order, complete our Custom Order Request Form with your event date, product type, quantity, colors, sizes, theme, budget, and any available artwork or inspiration photos.

    After reviewing your request, we will contact you with any additional questions, product recommendations, availability, and pricing.

    Submitting an inquiry does not reserve your order date. Your order is officially booked only after the required payment has been received.

  • Please provide as much of the following information as possible:

    • Product or service needed
    • Quantity
    • Sizes, if applicable
    • Preferred colors
    • Event or delivery date
    • Theme or design idea
    • Budget range
    • Pickup or shipping preference
    • Print-ready artwork, logo files, or inspiration images

    Incomplete information may delay your quote or make it difficult to provide accurate pricing.

  • Yes. We can help create a design based on your theme, colors, wording, and inspiration.

    Design fees may apply when artwork must be created, recreated, cleaned up, converted, customized, or prepared for production. The design fee will depend on the complexity of the request.

    Providing an image or screenshot does not always mean the file is ready for printing.

  • Inspiration images may be used to help communicate your preferred style, colors, or layout. However, we may not copy another creator’s design exactly.

    We can create an original design inspired by the overall concept while adjusting the artwork to fit your order and our creative standards.

    Customers are responsible for confirming that they have permission to use any logos, characters, photographs, trademarks, or copyrighted artwork they provide.

  • Rush orders may be accepted depending on our current production schedule, product availability, order size, and delivery deadline.

    Rush fees may apply when an order is needed sooner than our standard turnaround time. Rush service is not guaranteed until availability has been confirmed and payment has been received.

    We recommend submitting your request as early as possible.

PRICING & PAYMENTS

  • Custom-order pricing varies based on the product, quantity, size range, materials, print method, number of design locations, artwork needs, personalization, packaging, shipping, and turnaround time.

    A detailed quote allows us to price your specific project accurately instead of using a one-size-fits-all price.

  • Minimum quantities depend on the product and production method.

    Some products may be ordered individually, while wholesale, promotional, team, party-favor, and specialty items may require minimum quantities. Any minimum-order requirement will be explained before your order is approved.

  • Yes. Custom orders require payment before production begins.

    Depending on the order, we may require full payment or a nonrefundable deposit with the remaining balance due before production, pickup, shipment, or delivery.

    Your quote or invoice will explain the payment schedule for your specific order.

  • Design fees are generally nonrefundable because they cover the time spent creating, editing, formatting, or preparing your artwork.

    Payment for design work does not automatically include ownership of editable source files. Final artwork usage and file-delivery terms will be stated in your quote or invoice.

  • Quotes are based on the information provided at the time of the request and are valid for the period shown on the quote.

    Pricing may change if the quantity, product, sizes, artwork, print locations, personalization, deadline, shipping method, or project scope changes.

    Supplier prices and product availability may also change before payment is received.

  • Available payment methods will be shown on your invoice or during checkout.

    Orders are not scheduled for production until the required payment has cleared. Please do not send payment through an unapproved method unless instructed to do so.

ARTWORK & DESIGN APPROVALS

  • For best results, please provide high-resolution artwork whenever possible.

    Preferred file types may include:

    • SVG
    • EPS
    • AI
    • PDF
    • High-resolution PNG with a transparent background

    Low-resolution screenshots, social media images, blurry photos, and small JPEG files may require artwork cleanup or recreation before they can be used.

  • Yes. Custom-designed orders generally include a digital proof for review before production begins.

    The proof allows you to confirm the spelling, wording, colors, placement, size, and overall layout. Production will not begin until the required approval has been received.

  • Please carefully review:

    • Names and spelling
    • Dates
    • Phone numbers
    • Website addresses
    • Sizes
    • Colors
    • Image placement
    • Product quantities
    • Personalization details

    Once a proof is approved, the customer accepts responsibility for the approved content. Changes requested after approval may result in additional charges and production delays.

  • The number of included revisions depends on the project and will be stated in your quote.

    Additional revisions, major design changes, new concepts, or changes requested after approval may require an additional design fee.

  • Screen colors may appear different from printed or pressed colors because screens use light while physical products use ink, toner, film, vinyl, or other production materials.

    Colors may also vary based on the product material, monitor settings, printing method, lighting, and supplier batch. We make every reasonable effort to produce colors that closely match the approved design, but exact color matching is not guaranteed unless a specific color-matching service has been approved.

PRODUCTION & TURNAROUND TIMES

  • Turnaround times vary based on the product, quantity, artwork requirements, supplier availability, current workload, and time of year.

    Production time begins after all required information, payment, artwork, sizes, personalization details, and proof approval have been received.

    Time spent waiting for customer responses or approvals is not included in the production timeline.

  • No. Production time and shipping time are separate.

    After production is complete, additional time is required for carrier pickup and delivery. Carrier delays, weather events, incorrect addresses, and other shipping disruptions are outside our control.

    Please allow enough time for both production and shipping when placing your order.

  • We will make every reasonable effort to meet an approved deadline. However, event dates cannot be guaranteed when there are supplier shortages, shipping delays, incomplete information, delayed proof approval, payment issues, weather disruptions, or other circumstances outside our control.

    Orders should be placed with enough time to allow for production and unexpected delays.

CUSTOM APPAREL

  • Available sizes depend on the selected brand, garment style, color, and supplier inventory.

    Youth, adult, extended, and specialty sizes may be available. Some sizes may have a higher blank-product cost.

    Please review the provided size chart before placing your order, as sizing can vary between brands and styles.

  • Yes. Most apparel orders can include a mixture of sizes.

    Please provide a complete size breakdown before the order is approved. Changes made after the garments have been ordered may result in additional costs or delays.

  • Customer-supplied items may be accepted for certain projects with prior approval.

    We cannot guarantee the performance of materials we did not source, and customer-supplied items may not include replacement coverage if they are damaged during testing, pressing, printing, engraving, or production.

    An additional handling fee may apply.

  • Unless otherwise instructed:

    • Wash inside out
    • Use cold or cool water
    • Use mild detergent
    • Avoid bleach and fabric softener
    • Do not iron directly over the design
    • Tumble dry on low or hang dry
    • Avoid high heat

    Following the care instructions will help extend the life of the garment and design.

PARTY FAVORS & PERSONALIZED ITEMS

  • Party-favor pricing may be offered in two ways:

    • Labels or wrappers only
    • Fully assembled favors with the product included

    Please review the product description or quote carefully to confirm what is included.

    Pricing will be higher when Crafty K Celebrations purchases the snacks, drinks, candy, packaging, or other items.

  • Yes, customer-provided products may be accepted with prior approval.

    All items must be unopened, undamaged, unexpired, and delivered by the agreed deadline. Products should also match the size and packaging discussed during the design process.

    We are not responsible for shortages, damage, or inconsistencies in customer-provided items.

  • Character-inspired themes may be available depending on the request.

    Customers should understand that licensed characters, logos, trademarks, sports teams, schools, brands, and entertainment properties may have restrictions on commercial use.

    We reserve the right to decline artwork that may violate intellectual-property rights.

  • Unless specifically stated, we customize the external packaging or labels of commercially packaged products. We do not manufacture the original food or beverage.

    Customers should review the manufacturer’s ingredient, allergy, storage, and expiration information before distributing the items.

PICKUP, DELIVERY & SHIPPING

  • Yes. Local pickup may be available in the Pinellas Park, Florida area by appointment.

    Crafty K Celebrations is a home-based business and does not accept unscheduled walk-in visits. The exact pickup location and instructions will be provided after your order is completed and pickup has been arranged.

  • Local delivery may be available depending on the delivery location, order size, schedule, and requested date.

    Delivery fees are based on distance, travel time, order size, parking requirements, venue access, and any setup services requested.

  • Yes, eligible products may be shipped within the areas we currently serve.

    Shipping charges are calculated based on the package size, weight, destination, carrier, insurance, and requested delivery speed.

    Customers are responsible for providing a complete and accurate shipping address.

  • Please contact us as soon as possible if your package arrives damaged or appears to be lost.

    Keep all packaging materials and take clear photos of the package, shipping label, damaged box, and damaged products.

    Carrier delays are outside our control, but we will assist with eligible claims when possible. Refunds or replacements are not automatically guaranteed and will depend on the carrier’s investigation and the shipping coverage purchased.

CHANGES, CANCELLATIONS & RETURNS

  • Changes may be possible if production has not started and products have not been ordered.

    Any approved changes may affect pricing, turnaround time, and availability. Additional charges may apply.

    Once materials have been purchased, artwork approved, or production started, changes may not be possible.

  • Custom orders are prepared specifically for each customer. Deposits, design fees, and payments for products or materials that have already been ordered are generally nonrefundable.

    Any eligible refund will be determined based on the work completed, materials purchased, transaction fees, and status of production at the time of cancellation.

  • Personalized, customized, worn, used, washed, or customer-approved products are generally not eligible for return or exchange.

    Please contact us promptly if you believe your order contains a production error or defect. We may request photographs and additional information before determining an appropriate resolution.

    Size-selection errors, approved spelling errors, customer-provided artwork issues, and changes of mind are not considered production defects.

  • Contact us within the timeframe stated in your order policy and include your order number, a description of the issue, and clear photographs.

    If we confirm that the error was caused during our production process, we will determine the appropriate resolution, which may include correction, replacement, store credit, or another reasonable solution.

    Please do not discard or alter the product until the issue has been reviewed.

BUSINESS, TEAM & BULK ORDERS

  • Yes. We welcome opportunities to work with businesses, schools, sports teams, churches, nonprofit organizations, clubs, reunions, and community groups.

    Services may include custom apparel, promotional products, spirit wear, event merchandise, team stores, employee gifts, awards, party favors, and branded items.

  • Bulk pricing may be available depending on the product, design, quantity, print method, and production requirements.

    Quantity discounts apply only when the items are ordered together as part of the same approved project.

  • Team and organization store options may be available for qualifying projects.

    Store setup, product selection, minimum sales requirements, fundraising arrangements, ordering windows, fulfillment, and payout terms will be discussed before the store is launched.

  • Purchase orders may be considered for approved businesses, schools, government agencies, and organizations.

    Approval is not automatic. Additional documentation, payment terms, minimum order amounts, and credit requirements may apply.